After experiencing a massive appointment backlog due to Covid-19, The Somerset NHS Foundation Trust Outpatients Department needed a solution to tackle booking workload and maximise efficiency.

Read the full case study here

In collaboration with the Trust, EBO developed a custom-build Virtual assistant named ‘Alex’ to provide a 24/7 patient engagement solution.

Integrated with the Trust’s EPR, Alex automates 700+ personalised patient conversations/month, reducing calls and generating 86% patient satisfaction rate. Indistinguishable from a human in its engagement, Alex understands intent and replies with empathy.

Once deployed to all outpatient services, Alex is projected to save £456,000/ annum and 600 hours/week of staff time.


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