Meet Jamie, Saint James Hospital's Virtual Assistant

Prior to introducing Artificial Intelligence into its patient care process, Saint James Hospital’s appointment booking was manually driven. With a million patient encounters a year, this process was proving too demanding on the private hospital’s service agents. EBO deployed its AI solution through a Virtual Assistant named Jamie. Today Jamie automates 12,000 outpatient bookings per year, enabling 24/7 two-way personalised patient conversations. By handling repetitive tasks and bookings at scale, Jamie has:

• Absorbed 35% (on average) and 40% (at peak) of call workload
• Saved over €100,000 in staff payroll/year
• Freed up 28% of staffing requirements
• Registered 96% patient satisfaction rate