Human Centered Design and Digital Exclusion

Download our CPD-certified session where representatives from NHS Digital, mHabitat, Good Things Foundation, The University of Edinburgh, Immersion Group and PEP Health discuss human-centred design and digital exclusion in healthcare.

  • Demystifying human-centred design - what is human-centred design and why it is so important in this context?
  • Should we leave human-centred design to the experts or do we all need to spread 'design thinking' across the system?
  • Examples of how human-centred design is being used to improve services and lives in healthcare?
  • What are the potential health and social deficit if we don’t get human-centred design right?
  • How does human-centric design assure usability - and hence safety and inclusion?
  • Digital exclusion
  • Is digital exclusion the big flaw in the 'digital first' plan?
  • What has been the experience for people who are digitally excluded since COVID-19 changed our world?
  • How do we create the conditions where citizens who most need health and care services and support are digitally empowered not excluded?

Stream now! ▶

The panel discussion was recorded at our virtual event, the Leading Healthcare Innovation Summit (20-22 October 2020). Here is a sneak peak of what to expect:

 

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