Portals in Action: How Digital Pathways Are Delivering Real-World Impact Across the NHS

Patient portals are no longer a “nice to have.” They have become the backbone of digital care delivery across the NHS, improving access, enhancing engagement, and freeing up frontline capacity. As pressures on healthcare teams continue to grow, portals like Zesty/PPUK are proving their value not just as digital tools, but as enablers of transformation at scale.

At HETT 2025, healthcare leaders will come together to share how they are redesigning care pathways with patient portals and interoperable digital solutions, and how those changes are already delivering measurable impact for patients and healthcare teams today.

Why Portals Are Now Central to Transformation

The challenges facing the NHS are well known: rising demand, workforce pressures, and increasing expectations from patients. Yet the reality is that many pathways were built for a different era, one where paper, phone calls, and manual processes were the default.

Portals are changing that. They provide patients with better access and control, they automate administrative tasks, and they create space for healthcare teams to focus where they are needed most. Critically, they do all of this while enabling services to scale sustainably.

This is not about future ambition. It is about proven results already being delivered. For example:

• 40,000 patients supported annually through tele-dermatology
• £21.84 saved per referral, almost £700,000 each year
• 80% of patients moved directly to diagnostics following digital assessment

These numbers represent real-world impact, improving patient journeys, reducing costs, and helping healthcare teams manage growing demand.

Insights from the Front Line of Digital Redesign

Our panel session at HETT 2025, Portals in Action: Digitally Transformed Pathways Delivering Real-World Impact, will bring together NHS leaders who are already delivering this change in practice. They will explore:

• The drivers for change – Why they chose to redesign pathways and the problems they set out to solve
• Outcomes in action – From operational savings to improved engagement and faster access to care
• Collaboration that works – How NHS teams and suppliers are partnering to deliver success
• Lessons learned – Practical advice for organisations starting their own digital transformation journey

These are the stories that matter, not blueprints for the future, but lessons from the frontline of change that has and is being delivered

Why Zesty Leads the Way

Transformational change is never delivered by technology alone. It requires trusted partnerships, shared goals, and solutions that integrate seamlessly into complex healthcare ecosystems.

That is why Induction Healthcare’s Zesty portal, part of the VitalHub UK portfolio, has become one of the most widely adopted patient portals across the NHS. Zesty helps trusts streamline referrals, reduce administrative burden, and improve patient communication, becoming the digital front door that makes transformation sustainable.

With proven deployments nationwide and seamless integrations with partners such as Access Health, Oracle Health, System C, and Xerox, Zesty ensures digital pathways are not only effective but connected and scalable.

Meet the Leaders Driving Change

Our panel brings together NHS leaders with first-hand experience of delivering large-scale transformation:

• Kevin Percival, Chief Clinical Information Officer, Ashford & St Peter’s Hospitals NHS Foundation Trust
• Ian Frost, Deputy Director, Innovation and Digital Transformation, South West London Integrated Care System
• Stuart Cooney, Chief Technology Officer, Royal Berkshire NHS Foundation Trust

The session will be chaired by Matthew Parkinson, Head of Commercial Operations at Induction Healthcare, who brings over 10 years of experience working directly within the NHS, with deep expertise in patient portals, healthcare technology, and large-scale EPR programmes.

Join the Conversation at HETT 2025

If your focus is on digital transformation, patient engagement, or pathway redesign, this is a conversation you will not want to miss. Expect honest insights, practical advice, and real-world evidence that you can apply to your own organisation.

After the session, visit us at the VitalHub UK stand (B26) to see our portal in action, explore case studies, and speak directly with the team.

Digital pathways, powered by portals and built on strong partnerships, are already reshaping care, cutting costs, and delivering tangible impact across the NHS. The future of healthcare is happening now. The question is how quickly we can scale it.

For more information or to arrange a demo, please reach out to our team today