TeleTracking builds operational platforms for hospitals and health systems around the world to help develop the capacity to care.

As an official exhibitor for the upcoming Healthcare Excellence Through Technology (HETT) conference in September, we spoke with the Managing Director of TeleTracking, Neil Griffiths to discuss shared visibility, patient flow, and much more.

HETT: Thank you for taking the time to speak with us, Neil. Firstly, tell us a bit about how your organisation currently supports the health and care sector.

Neil Griffiths: TeleTracking is an integrated healthcare operations platform that supports hospitals and health systems in expanding the capacity to care. The technology platform provides visibility, automation, and interconnectivity across staff workflows, bed management, and patient flow. TeleTracking currently supports over 20 NHS Trusts - and over 1,200 hospitals in the United States - with their operations.

HETT: Great work! Capacity is one of the key focus areas to ensure efficiency in healthcare. What are some of the biggest challenges that you have identified when working closely with your NHS/Care partners?

Neil Griffiths: Our clients recognise the need to focus on improving key elements of operational day-to-day bed management through the introduction of technology and automation to free up staff time and capacity. Unfortunately, there are many NHS hospitals that still rely on outdated paper-based systems to manage capacity. It is surprising to us that more is not being done to address this important issue.

We recognise that staff time is stretched, and this certainly presents a challenge when trying to introduce new and improved ways of working. We observe that most management effort is focused on day-to-day firefighting in a very stressful environment. There are, of course, structural issues with social care which certainly cause major issues for patient flow, but more needs to be done to improve other patient flow workflows.

TeleTracking will be exhibiting at HETT Show 2022 on 27-28 September. Stand: F2

HETT: Now that we know more about the biggest challenges identified, tell us how working with your products and solutions can help tackle some of the challenges that exist within digital health?

Neil Griffiths: TeleTracking’s platform helps hospitals operate with shared visibility to improve quality of care, staff workflows, patient flow, and financial performance. Many challenges within digital health start with a lack of integration, shared visibility, and contextual communication.

The platform brings a high degree of connectivity, coordination, and collaboration across all stakeholders and facilities through actionable data analytics. This is going to be very important across the new integrated care systems.

We also bring considerable operational and clinical experience regarding patient flow. This has been developed across three decades and in different health systems around the globe. We understand what works and how to go about introducing new ways of working.

HETT: Very insightful to understand some of the solutions TeleTracking has to offer. We will be hosting HETT Connect again this year, enabling speakers to meet with exhibitors on a 1:1 basis. Who are you hoping to meet?

Neil Griffiths: We look forward to meeting with ICS leadership teams, Digital Transformation Directors, and NHSE leadership, including digital teams.

HETT: As HETT Show approaches (27-28 Sept @ExCeL London), tell us what you are looking forward to the most at HETT Show 2022?

Neil Griffiths: HETT does a brilliant job bringing together thought leadership to share lessons learned and new approaches to care delivery. I am particularly looking forward to hearing our partner, Maidstone and Tunbridge Wells NHS Trust speak on the 27th at the Digital Maturity Forum about their work centralising operations and patient flow in their Care Co-ordination Centre.

Thank you for your time today, Neil. It’s been a pleasure catching up with you and learning more about how TeleTracking contributes to the evolution of the healthcare sector. We look forward to seeing you at HETT Show (27th 28th September, ExCeL London)!
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