The People Behind the Platforms: The Importance of Leadership in the Increasingly Digital NHS

Digital innovation is transforming the health and care sector, from how we deliver care to how we connect, communicate, and work. But while we often talk about systems, platforms, and technology, it’s easy to lose sight of the most important part of all this change: the people. 

Behind every digital tool is a clinician juggling complex demands, a nurse staying late after shift, or a digital team member trying to make things better. That’s why leadership today, especially at a senior level, must be about more than strategy and systems - it must be about compassion. 

Burnout isn’t new. But in a world of constant change, growing complexity, and stretched resources, it’s more urgent than ever. For senior NHS leaders, this isn’t just a staffing issue but a strategic one. If the people driving digital change are exhausted, disengaged, or unsupported, no system will work as it should. More and more, leaders are recognising that staff wellbeing isn’t separate from transformation, it’s central to it. 

That means rethinking how we measure success. It’s not just about delivery timelines and performance metrics. It’s about asking: how are our people really doing? And how do we build a system where they can thrive? 

Culture doesn’t happen by accident. It’s created by what leaders say, do, value, and prioritise. And in times of pressure, people look up. The way we lead matters. Compassionate leadership isn’t about being soft, it’s about being real. It’s about listening, understanding, and responding in ways that build trust. It means showing people they matter, not just for what they do, but for who they are. 

In a digital NHS, where change is happening so fast, this kind of leadership gives people the space to speak up, try new things, and ask for help. It creates safety and that safety drives innovation. 

Making Space for What’s Often Overlooked 

Take something like menopause in the workplace. For years, it’s been taboo topic or simply ignored. But compassionate leadership brings these things into the light. 

More NHS organisations are starting to ask, how can we better support women at work? What policies, training, or simple conversations need to happen? And how do we build these considerations into our digital workspaces too, whether it’s flexible scheduling, remote support, or inclusive system design? Small changes can make a big difference. And they show people they’re seen. 

Across the NHS, some leadership teams are already putting wellbeing at the heart of decision-making. They’re making it part of their digital strategies. They’re including it in performance reviews. Some have wellbeing leads sitting at executive tables. Others are weaving staff experience data into transformation plans. 

These aren’t box-ticking exercises. They’re meaningful shifts. Because when staff feel supported, they’re more engaged. They stay. They contribute. They can continue to care, because they’re cared for. 

The Future of Digital Healthcare Is Still Human 

Technology will keep moving forward. Systems will keep changing. But one thing will stay the same, people will always be the driving force in the health and care system.  

The most powerful kind of leadership today isn’t just about knowing the latest platform, it’s about knowing your people. Compassionate leadership is what holds teams together, fuels innovation, and shapes a future where, both digital and human, truly works. 

Because at the end of the day, the people behind the platforms are the ones who keep the NHS going. And they deserve to be led with heart. 

Join the Conversation at HETT 

At HETT Show, we know that the future of digital health isn’t just about technology – it’s about the people who make it happen. This year, we're bringing leadership, wellbeing, and workforce culture to the forefront of the agenda. 

From expert panels to real-world case studies, we’ll explore how compassionate leadership can drive successful digital transformation across the NHS and beyond. 

Don’t miss your chance to be part of the conversation, share ideas, and shape a more human-centred future for health and care - register for HETT Show 2025.