Max Healthcare | Robotic Processing Automation (RPA) saves data processing time by up to 75%

Max Healthcare is one of the largest hospital networks in North India. As such, it deals with a lot of patient transaction data that needs to be processed daily. From recording customer details to claims processing and reconciliation of data for government health schemes, everything needs a high level of accuracy and efficiency. Manually processing such large volumes of information isn’t just time consuming, it can also be prone to a lot of errors and security issues. This is an issue of strategic importance.

The team decided to implement RPA to handle this data more efficiently. “We deal with so much data here in our system,” says Yogesh Sareen, CFO, Max Healthcare. “Every patient may have hundreds of interactions or episodes within a day. So, reconciling all the data is really a tough task. With RPA we’ve been able to do things which would not have been humanly possible to do.”

The key to success was selecting the right processes to automate. There’s no point in automating a bad process, so the efficiency of existing processes became a focus to ensure greater accuracy and reduction in turnaround time.

In the first instance, a robot was developed to automate the manual claims process. This extracts customer-related information from Outlook and PDF files, after which the data is populated in CSV format, finally integrating it with a database. The scale of the automation makes it strategically important across the organisation.

In total, RPA has cut turnaround time by 50 per cent and saved up to 75 per cent of the time taken to process health scheme data. It has also improved security and compliance while boosting employee experience.1

It‘s clear that robots can have a huge impact on the healthcare system. Granted, they can’t provide patient care themselves. However, they can free expert healthcare professionals to do so. It achieves this by taking away the background admin and process. Taken as a whole, this creates huge efficiency, accuracy, focus and the ability to begin repairing the damage done by the pandemic.

Want to learn more about Robotic Process Automation (RPA) and real-world use cases post-pandemic?

Download our free whitepaper where we consider the role of Robotic Process Automation (RPA) in healthcare to date by reviewing real-life use cases of RPA in the UK, US, Canada, India, and Norway, as well as exploring how healthcare leaders can use RPA in the coming years to catch-up and then accelerate.

Facilitating better Patient Care Beyond the Crisis: Real World Use Cases for Robotic Process Automation (RPA) in Healthcare

1. UiPath, Max Healthcare Improves Efficiency with UiPath Robots

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